Shipping & Returns


Shipping Information

Most jewelry is made-to-order and usually ships within 5 business days. Additional time will be required for custom orders and select pieces. See additional time estimates in the item descriptions.

UPS Ground (USA) — Flat rate $10
1-7 business days. Tracking number included.

UPS 2nd Day Air (USA & Canada) — $30 flat rate
1-2 business days. Tracking number included.

For international deliveries, please email info@upinarmsjewelry.com for more information. 

 

Returns & Exchanges

We accept returns for full refund or exchange within 7 days of the original purchase. Shipping costs are non-refundable and you are responsible for return shipping costs.

We are not responsible for lost packages and cannot issue a refund if your package is lost or damaged. Please use a trackable shipping service such as UPS or Fedex, as we cannot guarantee a refund if your package gets lost or stolen.

For online orders, we accept returns within 7 days of your package’s delivery. We are not responsible for lost packages and cannot issue a refund if your package is lost or damaged.

Should you need to exchange for another size, you must place a new order and return your initial purchase for a refund.

Refunds will be made in the form of the original payment.

Custom items and items on sale cannot be returned or exchanged.